Frequently Asked Questions

1. What is required for RoboCallWall to work?
   
   A landline phone with CallerID and an Internet connection is required. RoboCallWall does not operate on a cell phone line. A WiFi or LAN Internet connection is also required for the RoboCallWall to operate.
   • Purhcase the RoboCallWall Premium/LAN to use with a hard-wired LAN connection
   
   
2. Can It be used without CallerID?
   
   No, CallerID service is required.
   
   
3. What is included with my RoboCallWall?
   
   You will receive the RoboCallWall, a phone interface device and a year's worth of service (good for approximately 3600 incoming calls). Additional years are $30 list (watch for offers as low as $20)
   
   
4. Can I install one for my Grandmother/Grandfather, Mom/Dad, Aunt/Uncle? Can I manage the lists for my RoboCallWall remotely? Can I manage the lists for my relative/friend/business remotely?
   
   Yes! You can remotely login to your RoboCallWall control panel and monitor call list numbers for a specific landline. Once a RoboCallWall is configured, you do not have to be at the home or location in order to monitor it.
   
   
5. Does it work if I do not manage the lists?
   
   Yes! Once setup, RoboCallWall operates automatically without having to manage the system.
   
   
6. Can I block area entire area codes to stop certain calls? (Example: 202 to block political calls from Washington DC)
   
   Yes! Add the robo area code to your Area Code/Exchange block list below the Blocked list on the lower right using the List Editor.
   
   
7. How can I stop Neighbor Spoofing (robocalls using number similar to mine)?
   
   This option requires a bit of work and a list of your allowed phone numbers that are like your phone number.
   • Add all of the contacts with numbers similar to yours that you want to allow to the Allowed list in the Web List Editor.
   • Block the area code (###) or area code and exchange (###)### combination in the Web List Editor using the Area Code/Exchange box on the lower right below the Blocked list.
   
   
   
8. How do I set a blocked phone number to be an allowed phone number?
   
   Using the provided online control panel, you may login with an internet capable device (PC/MAC, tablet or cell phone) and add or move phone numbers to your allowed call list.
   
   
9. How do I block phone numbers that are personal (like my neighbor)?
   
   Using the provided online control panel, you may login with an internet capable device (PC/MAC, tablet or cell phone) and add phone numbers to your blocked call list.